Excellent customer service. Rick was fab from start to finish. My hubby is over the moon with his KTM. Will be back when he wants an upgrade. Delivery was amazing, arrived exactly on time. Thank you from South Wales
Cheryl G, Facebook
James Travis reviewed KD Motorcycles & Scooters — 5 star
May 3, 2018 ·
As a fellow motor trader i understand the struggle and effort it takes to uphold a decent reputation, as in this day and age we seem to expect outstanding service and pounce at the opportunity to complain when things don't quite go to plan. I myself set the bar quite high as you should never suffer from bad service. Speaking from experience in this line of work you are constantly swimming against the tide to keep your customers happy and the deadlines met. The level of service i have received at KD Motorcycles in the last few weeks has been outstanding from the minute i made the phonecall to the day i rode away i felt i was in good hands, never pressured or left in the dark. What an excellent buying experience, I most certainly will be back. Could not recommend this place highly enough. Thanks guys! Top Job!
James Travis, Facebook
Great service from Danny and the team. Unfortunately bought my KTM from a different dealer (wish I hadn't!) and had a couple of issues, about which the original dealer didn't even respond to my emails. KD sorted both issues under warranty, without question, one at first service and one at a return visit. Both times, i was given the use of a top end courtesy bike. Fantastic customer experience!
Norbert, Google
Hi, I bought a 2018 Africa Twin from K D and it was everything as described so an 11 hour trip on Sunday was well worth it. Great staff and a show room packed with quality bikes. I would defiantly recommend KD and would buy from them again if they had what I wanted, Steve, Bristol uk.
Steve, Website
Awesome dealership
Can’t do enough to help, buying or not.
Great people
Highly recommended
Dennis Roberts, Facebook
22/12/20 Multistrada 950s. Made my initial enquiry via AutoTrader and was very pleased to get an almost immediate reply. Can't fault the communication with any of the salesman. I was satisfied with a very fair part-ex valuation and the price of the Ducati was competitive. Can't say how haggling over the price would have gone, I didn't, I think given the current situation dealers need our support if they are still going to be there for us when things get back to normal. Delivery driver not available only 3 days before X-Mas so went down to collect myself. Everything's a bit weird with covid-19 but my showroom experience was pleasant enough. The bike had been prepared to a high standard and even had half a tank of fuel. Told that as a customer I would be looked after for any gear I might need in the future. Overall a pleasant and painless experience and the bike's a corker
Phil W, Website
Chris Stevenson reviewed KD Motorcycles & Scooters — 5 star
June 8, 2018 ·
Excellent customer service in both sales and after sales. had an issue with my bike 3 days before leaving for a trip to the TT. It occurred on a Sunday the following day was a bank holiday and I was due to leave Tuesday I didn’t think there was any chance of getting it sorted In time but I spoke to Andrew on the Sunday afternoon, bike was dropped off on the bank holiday Monday, they managed to source the parts and get the bike sorted ready to go by Tuesday afternoon. 5* service and I would 100% recommend.
Chris Stevenson, Facebook
No pressure from great staff, competively priced products
Philip Shepherd, Google
I'm a newbie just starting out with riding a bike and came today to choose a helmet with my OH. Amie was brilliant. She is knowledgeable and patient and willing to take her time with you. She listened and she talked me through all the features that are essential. She took into account my fear of claustrophobia and made sure that i had the correct fit and let me wear the helmet until i was ready to leave! Quite rightly too, as a helmet needs to be comfortable and feel part of you. She even recommended the unmentionable leggings! ???? We will be returning to collect our helmets later in the week.
Thank you Amie. I would highly recommend you give her a visit
Allie Bowden, Facebook
Always helpful ! Easy to deal with
Wayne Bates, Facebook
" It had been a few months since I was looking at a next new bike to buy...I visited a lot of dealership all over the North West and came to the same conclusion which is,sadly, that a lot if not all salesmen think that a woman can be patronised and overlooked when it comes to discussing bikes and experiences. When I notice this I just walk out!! To be fair BMW in Blackpool didn't give me this routine treatment !!...I went to KD motorcycles...3 times...looked around/observed/assessed and talked to Ric (Very interesting guy sorry if I get your name wrong!!)...I was amazed by how "normal " my biker experience was with them, no gimmicks, no rubbish and no sale pressure...if anything there was a lot of honesty as far as discussing what type of bike would suit me...and I did like the expertise too...Everyone I have talked to or came across to have been very nice, very attentive and it was an actual pleasure to just be who you need to be in asking millions of questions etc etc..I love it and the coffee too...it felt relaxed...now do not get me wrong, they have to sale the goods too but here again...they do not need to push hard because you. as a rider, wants to buy from them...the attitude and behaviour is one of the greatest I have had as an older biker...They will accommodate your needs and diary, they will look to get you the bike you wish even if they have to bring it back to their dealership and they will have them ready for you to try should you wish to...Excellent service and certainly very interesting people...I know where I will get my next bike from once I got this one down so give them a try and you wont regret it !! Thank you KD Motorcycle from a very happy female biker....:))"
, Website
Highly recommend, quick and easy.
Dealt with Rick who was great, did everything he promised with no problems.
Thank you
Luke Howe, Facebook
Simon Fretwell
Local Guide · 27 reviews · 50 photos
2 months ago
I bought a KTM superduke R a month ago and was a little disappointed in the sound the big Vtwin made. After a visit to KD it now has a Remus Decat, K&N filter and Tony has remapped it and enabled Track mode. The bike has turned into a fire breathing monster! Honestly transformed the bike and Tony knows his stuff. He even had KTM logging in to do a live map all the way from Austria!
can't be more happy with it.
If you have a KTM and you need service in the north west, KD is your place to go.
Simon Fretwell, Google
Great service! its difficult in those CoVid times yet the team has been very nice on the phone and very helpful all the way.
thanks
French Bear, Facebook
Gary Brister recommends KD Motorcycles & Scooters.
May 4 ·
Fantastic service from Andy when buying my MT10 this week, in fact I’d go as far as to say it’s the best service I’ve ever had from a bike dealer. Thanks to everyone at KD (including Linda who makes a cracking brew) for going above and beyond to get everything sorted out, I’m delighted with the bike and can’t wait for some decent weather.
Gary Brister, Facebook
When I say Excellent I really mean Excellent !!! I recently bought a bike there and...none of the guys in there were patronising nor condescending simply because well...I am a female rider and that kind of attitude is often felt by salesmen etc ( except the one i met at BMW but here we go!!)...!!! Before the purchase I went there and observed the behaviours just to see the responses I would get when i was either asking questions or simply looking around...I didn't find any of the attitude and behaviour experienced with other dealerships KD was remarkably above the mark !! they were very patient too ( lol I return there 3 times looking at potential bikes...and attitudes !! sorry KD !!...I felt welcomed, heard, I also met great and very experienced people there ( just talk to Rick to name only one of them but he has a fascinating past to say the least!!)...Time passed quickly but my mind was mde up and i bought the bike...no pushing no pressure and certainly no trying to sale things I wouldnt need as well as being very accomodating...just ace !!..I know we are all humans faults etc etc but I do trust these guys and their knowlewdge...no doubt I will buy there again and have a chat ...and a coffee which was offered as soon as I got in there...So I extend my thank you to them personally via this review and invite the rest of you out there to go there and have a look and buy after a priority visit to their dealership...:) An ongoing Very happy rider.Thanks
C. Chambrey, Website
Keith Pritchard
18 reviews · 3 photos
3 months ago-
Took the superduke 1290r in for its first service today at KD,bike was purchased elsewhere and they were reccomended by another KTM owner,Marriana in service was super helpful in booking me in and helping out with some queries and Tony the techy went thro all the functions after installing the track pack overall a pleasant experience from start to finish.
Keith Pritchard, Google
dappodan1 dappodan1
Local Guide · 10 reviews
4 weeks ago
Great place took a Duke 790 for a test drive, no high pressure sales tactics. Great people wanting to match riders with the right bikes
dappodan1, Google
Definately recommended! I purchased a Kawasaki 650 here and Andrew went above and beyond to look after me. From initial contact through to hand over, great experience and a quick turn around from date of order to collection. Keep up the good work!
Luke Wilson, Google
Had a brilliant experience with KD, they were very helpful over the phone and reassuring when it came to everything being right with the Honda MSX 125 i purchased, the delivery guy was awesome and friendly, very chatty and made sure i had everything i needed in the documents pack, would buy again from KD
Jade C, Website